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Frequently Asked Questions

New, unused items my be returned for a full refund. Used items may be eligible for a partial refund.

Possibly. As a general rule, once you’ve committed to a portion of your training, that is no longer eligible for a refund. For example, you start your learning and you are transferred across the country. You would be eligible for a refund of the course, except for the eLearning portion. If you had set up a pool session, you would no longer be eligible for a refund of the confined water portion of the course, but you would be eligible for a refund of the open water portion.

This list is our best advice on the order of purchases that a new diver should make:
Mask, Snorkel, Fins, and Boots
Dive Computer
Backplate and Wing or Back Inflate
Regulators and SPG
Dry suit
We have some rental gear, but most of our students will buy their own equipment. In the long run, buying equipment is the right decision.

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