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1. About Us

Q 1.1 What exactly is Viking Dives?
We’re a TDI/SDI 5-Star Training Center that focuses first on education—from open-water to advanced technical diving—backed up by a carefully curated retail shop and full service department. Our philosophy is simple: if the gear or class isn’t right for you, we’d rather lose the sale than compromise your training. Viking Dives

Q 1.2 Where are you located and can I just drop in?
Our showroom and classroom are at 6101 Candelaria NE, Albuquerque NM 87111. We’re open by appointment only, nearly every day of the year—so call, text, or email before heading over. Viking Dives

Q 1.3 How do I reach you?

2. Training & Courses

Q 2.1 How big are your classes?
For initial open water classes, no more than three students per instructor—ever. That guarantee gives you 50 % more bottom time and individual coaching than typical entry-level programs. Viking Dives

Q 2.2 How long does it take to earn Open-Water certification?
Most students finish in about two weeks, but your schedule controls the pace. Viking Dives

Q 2.3 I’m in a hurry (or need special attention). Can you run a private or accelerated class?
Yes. If you’re leaving on vacation next week—or just prefer one-on-one—call us and we’ll build a custom program without cutting corners on safety. Viking Dives

Q 2.4 Do you teach technical diving?
Absolutely. From TDI Intro-to-Tech through Advanced Nitrox, Decompression Procedures, and Helitrox. See the Technical section of our training catalog online. Viking Dives

Q 2.5 Are training fees refundable?
Because most of your tuition goes directly to your instructor’s reserved time, training fees are generally non-refundable. We’re happy to reschedule if life gets in the way—just call us. Viking Dives

3. Gear, Service & Memberships

Q 3.1 Do you service equipment?
Yes. We perform visual and hydrostatic cylinder inspections, regulator overhauls (Deep 6, Edge HOG, Dive Rite and Poseidon), and more—all in-house or with trusted partners. Viking Dives

Q 3.2 Can you fill my tanks?
Air, Nitrox, Trimix, and oxygen fills are available; current VIP/hydro stamps are required. (We do not do fills in the same day, and may not have all gases immediately available, so please plan ahead) Viking Dives

Q 3.3 Will you buy my old weights or cylinders?
Maybe—used hard or soft weights and SCUBA cylinders are welcome. We do not buy used wetsuits, hoods, masks, or jacket-style BCDs. Viking Dives

4. Orders & Shipping

Q 4.1 Do you offer free shipping?
Yes—free U.S. shipping on orders over $50. Viking Dives

Q 4.2 Which carriers and how fast?
Most in-stock items leave within one business day, via USPS, UPS, or FedEx. Expedited options appear at checkout. (International customers: duties and VAT are your responsibility.)

Q 4.3 How do I track my order?
As soon as we print your label you’ll receive an email with a live tracking link; it’s also stored under My Account → Orders.

5. Returns & Exchanges

Q 5.1 What’s your “No-Hassle” return policy?
Return any unused product within 30 days for a refund, credit, or exchange. Simply call for an RA number first and follow the packing guidelines on our Returns page. Viking Dives

Q 5.2 Who pays return shipping?
Customers pay the return freight. If your purchase originally qualified for free shipping, that outbound cost is deducted from the refund. Viking Dives

6. Store Policies & Miscellaneous

Q 6.1 What happens to gear left in the service department for more than 90 days?
Items unclaimed after 90 days are considered abandoned and may be sold, recycled, or disposed of to recover service costs. (This matches the Terms & Conditions on our checkout page.)

Q 6.2 Do you price-match other dive shops?
For equipment, the answer is usually yes—provided it’s an authorized dealer in the U.S. and the item is identical and in stock. Ask us before you buy. If you’re looking for cheap training, look elsewhere. You get what you pay for!

Q 6.3 Still have questions?
Call, text, email, or use the chat bubble at the bottom-right of every page; a real Viking will reply!