Welcome to our scuba diving Albuquerque FAQ page. Below, you’ll find answers to our most common questions about training, gear, shipping, and returns. If you need more information, however, don’t hesitate to call, text, or email us directly. In addition, you can use the live chat bubble at the bottom of any page on our site.
1. About Us
Q 1.1 What exactly is Viking Dives?
We’re a TDI/SDI 5-Star Training Center that focuses first on education—from open-water to advanced technical diving—backed up by a carefully curated retail shop and full service department. In fact, our philosophy is simple: if the gear or class isn’t right for you, we’d rather lose the sale than compromise your training. Learn more about us →
Q 1.2 Where are you located, and can I just drop in?
We’re at 7200 Montgomery NE, Suite B7, Albuquerque NM 87109. However, because we run a by-appointment shop, please call, text, or email before stopping by so we can give you our full attention.
Q 1.3 How do I reach you?
You can reach us by Phone/Text: (505) 585-1648 or Email: info@vikingdives.com. Additionally, you can use the chat bubble on any page of our website.
2. Training & Courses
Next, here are answers to our most commonly asked training questions.
Q 2.1 How big are your classes?
Initial open-water classes are capped at 3 students. As a result, you get far more one-on-one time with your instructor than you’d typically find at larger dive shops.
Q 2.2 How long does it take to earn my Open-Water certification?
Most students complete certification in approximately two weeks. That said, the pace is ultimately student-controlled, so you can therefore go faster or slower depending on your schedule.
Q 2.3 Can you run a private or accelerated class?
Yes—we can build a custom schedule to fit your needs. For example, we can consolidate pool and open-water sessions into a long weekend for out-of-town students.
Q 2.4 Do you teach technical diving?
Absolutely. From TDI Intro-to-Tech to Advanced Wreck, we consequently offer one of the broadest technical training catalogs in New Mexico. See the Technical section of our training catalog online. Moreover, all technical courses comply fully with international TDI/SDI standards.
Q 2.5 Are training fees refundable?
Generally, no—tuition covers instructor time, which is therefore committed the moment your class is scheduled. However, rescheduling is available if life gets in the way.
3. Gear, Service & Memberships
Furthermore, here is everything you need to know about equipment service, tank fills, and used gear.
Q 3.1 Do you service equipment?
Yes—we perform visual and hydrostatic cylinder inspections, as well as regulator overhauls for Deep 6, Edge HOG, Dive Rite, and Poseidon. In addition, we can refer you to trusted partners for brands outside our current lineup.
Q 3.2 Can you fill my tanks?
We offer Air, Nitrox, Trimix, and Oxygen fills. However, current VIP and hydro stamps are required—no exceptions. Furthermore, we do not offer same-day service, so please plan ahead.
Q 3.3 Will you buy my old weights or cylinders?
Yes—we buy used hard and soft weights and cylinders in serviceable condition. That said, we do not buy used wetsuits, hoods, masks, or jacket-style BCDs. Additionally, all purchases are subject to inspection before a price is offered.
4. Orders & Shipping
Additionally, here are the answers to our most common questions about orders and shipping.
Q 4.1 Do you offer free shipping?
Yes—all U.S. orders over $50 ship free. Consequently, most gear purchases qualify automatically.
Q 4.2 Which carriers do you use, and how fast will my order ship?
We ship via USPS, UPS, or FedEx. In-stock items typically leave our facility within one business day. As a result, most domestic orders arrive within 2–5 business days.
Q 4.3 How do I track my order?
You’ll receive a tracking link by email as soon as your label is created. Additionally, you can log in to My Account → Orders to view real-time status at any time.
5. Returns & Exchanges
Similarly, here is what you need to know about our return and exchange policy.
Q 5.1 What’s your “No-Hassle” return policy?
Unused products in original condition may be returned within 30 days for a full refund, store credit, or exchange. However, you must call us first to obtain an RA number before sending anything back.
Q 5.2 Who pays for return shipping?
The customer is responsible for return freight. Furthermore, if your original order qualified for free shipping, the actual outbound shipping cost will be deducted from your refund. Therefore, please factor this into your decision before returning a low-value item.
6. Store Policies & Miscellaneous
Finally, here are our store policies and other miscellaneous questions.
Q 6.1 What happens to gear left in the service department for more than 90 days?
Items unclaimed after 90 days are considered abandoned. As a result, they may be sold, recycled, or disposed of without further notice. Consequently, we strongly recommend picking up your equipment promptly after service is completed.
Q 6.2 Do you price-match other dive shops?
Generally yes, for identical, in-stock items sold by authorized U.S. dealers. However, we cannot match gray-market, closeout, or auction pricing.
Q 6.3 Still have questions?
Call or text (505) 585-1648, email info@vikingdives.com, or use the chat bubble at the bottom of this page. We’re here to help—therefore, no question is too small.